Frequently asked questions

We offer a range of digital design and marketing services, including website design and development, branding, digital marketing, social media management, SEO, and content creation.

Yes, we create high-quality content tailored to your brand’s voice and goals. Our content services include blog posts, website copy, social media content, and more.

For projects over £1000, we typically require a deposit upfront to begin work, with the remainder divided into staggered payments based on project milestones. This structure helps ensure smooth progress and provides transparency throughout the project.

Yes, we offer flexible and staggered payment plans aligned with project milestones to help our clients manage cashflow. We discuss and agree on these terms at the start, allowing you to budget effectively as we work together.

We incorporate feedback at specific stages and allow for revisions as outlined in the project agreement. This structured process ensures your input is integral to the design and development phases, helping us meet your expectations.

Project timelines vary depending on the scope, but we provide an estimated timeline during the proposal phase and work diligently to stay on track. Regular updates keep you informed of our progress.

All costs are clearly outlined in our proposal, including any upfront deposits required. We don’t believe in hidden fees, so you’ll have a transparent view of the budget before we begin work.

Yes, we offer fast-track options for urgent projects when possible. However, this depends on our current workload and the project’s complexity, so it’s best to reach out early to discuss your timeframe.

Yes, we offer fast-track options for urgent projects when possible. However, this depends on our current workload and the project’s complexity, so it’s best to reach out early to discuss your timeframe.

Once the final payment is made, we transfer ownership of all final deliverables to you. This means you have full rights to use the designs as you wish, with no restrictions.

Yes, we work with clients globally and have experience managing projects remotely. Our communication tools and flexible scheduling make it easy to collaborate across different time zones.

Whether we’re building a website or app, we work with clients to carefully plan and design elegant online solutions, all the time ensuring a user-centric focus. From the initial discovery phase we craft wire-frames to define content hierarchy, and sitemaps to outline information architecture. This enables us to ensure the design is built on a solid foundation – transitioning smoothly from design through to development.

The difference between a web designer and a web developer lies primarily in their focus and skill sets. A web designer is responsible for the visual aesthetics and user experience of a website, creating layouts, colour schemes, and graphics to ensure the site is visually appealing and easy to navigate. They use tools like Adobe Creative Suite and often have expertise in user interface (UI) and user experience (UX) design. On the other hand, a web developer takes these designs and brings them to life through coding. They focus on the functionality and performance of the website, using programming languages such as HTML, CSS, JavaScript, and various backend technologies. In essence, designers create the blueprint, and developers build the house. Working together, they ensure a website is both beautiful and functional.

We have developed a suite of user experience workshops tailored to businesses of all sizes. Our User Experience(UX) services focuses on identifying client needs and enhancing user experiences of a product or service. The ultimate aim of our UX workshops is to deliver the best user experience outcomes within the time and budget available for our clients.

We start with a discovery phase to understand your business objectives and target audience. From there, we create a design that reflects your brand identity and develop it with a focus on performance, user experience, and scalability.

Yes, we design websites with scalability in mind, ensuring the structure can grow with your business. Whether you need to add features or expand your content, our development approach allows for easy updates and enhancements.

Absolutely. Our team designs websites with a focus on user experience (UX) to ensure intuitive navigation and layout. We also implement strategies to enhance conversions, such as clear calls-to-action, optimised content, and streamlined pathways.

We offer flexible maintenance plans to keep your website updated, secure, and running smoothly. Our team is available for technical support, troubleshooting, updates, and further enhancements as your needs evolve.

technical elements are optimised for search engines, giving you a strong foundation to attract organic traffic.

Yes, we can seamlessly integrate your website with various tools, such as CRMs, analytics platforms, e-commerce solutions, and marketing software to enhance functionality and support your business processes.

We follow best practices for web security, including implementing SSL certificates, secure coding standards, and regular updates. We also monitor and maintain the website post-launch to keep it protected against threats.

We offer full branding services, including brand strategy, logo design, visual identity, brand guidelines, and messaging to ensure a consistent, memorable brand presence.

Our branding package includes a complete development of your brand’s identity, from strategy and visual design to messaging. We provide everything you need to establish a consistent and memorable brand, including logos, typography, colour schemes, visual elements, and guidelines for tone and voice.

We use a data-driven approach to understand your industry landscape and target audience. By crafting a brand that highlights your unique strengths, we create a distinctive identity and message that captures attention and drives engagement with your audience.

The timeline depends on the depth of the project, but typically, a full branding project with Hijack Creative takes between 4 and 8 weeks. We work with you closely to ensure every element aligns with your business objectives and is ready for launch on schedule.

Absolutely, Hijack Creative specialises in rebranding for businesses looking to redefine their identity. We work to modernise and refine your brand while keeping elements that remain important to your company’s heritage and audience.

It’s helpful to gather any current brand assets, insights into your audience, and a clear vision for what you want the brand to represent. This groundwork helps us hit the ground running and ensures that our work aligns with your goals from day one.

es, Hijack Creative provides both brand messaging and visual identity services. We can help define your brand’s voice, tone, and key messages to ensure that your communications resonate consistently and powerfully with your target audience.

Investing in professional branding with Hijack Creative builds your brand’s credibility and establishes trust with your audience. A well-crafted brand sets you apart from competitors, drives customer loyalty, and creates a memorable experience that supports long-term business growth.

We gauge success by how well the brand resonates with your audience and aligns with your strategic goals. Over time, we can track engagement, loyalty, and brand perception to measure the impact of the branding, ensuring it supports your growth objectives.

Absolutely, we create brand identities from the ground up, providing new businesses with a strong foundation to launch and grow with a clear, engaging brand presence.

We take a user-centred approach, starting with research to understand your target audience’s needs, behaviours, and pain points. Our team then crafts intuitive, engaging designs that make it easy for users to interact with your site, platform or app, enhancing satisfaction and conversions.

Good UX can significantly impact user satisfaction, engagement, and conversion rates. By making it easy and enjoyable for users to navigate your website, you’re more likely to turn visitors into loyal customers and reduce bounce rates.

Our UX design optimises user pathways, guiding visitors smoothly toward key actions like signing up, making a purchase, or contacting your team. Clear calls-to-action, intuitive layouts, and fast load times all contribute to a more effective conversion journey.

We conduct a range of UX research, including user interviews, competitor analysis, persona development, and usability testing. This research helps us make design decisions based on actual user behaviour and preferences rather than assumptions.

Yes, good UX positively impacts SEO. Factors like page load speed, mobile responsiveness, and low bounce rates are all SEO ranking signals. By enhancing UX, we help improve your search engine performance as well as user satisfaction.

Yes, we can conduct a UX audit to evaluate how users interact with your current site. This includes analysing user flows, identifying drop-off points, and gathering insights on areas where users may encounter friction or confusion.

We conduct usability testing with real users to gather feedback on the design’s effectiveness and ease of use. By observing how users interact with the design, we can make improvements to address any issues before the final launch.

A well-designed user experience builds trust by making interactions with your brand easy and enjoyable. When users have a positive experience, they’re more likely to return, recommend your site to others, and become loyal customers.

UX (User Experience) focuses on the overall experience and how users interact with a website or app, while UI (User Interface) is about the visual elements users interact with. At Hijack Creative, we provide both UX and UI services to create seamless, visually appealing designs that engage users.

Our SEO approach starts with a comprehensive audit of your website and industry research. We then optimise your site structure, content, and technical elements to improve search rankings, drive organic traffic, and increase visibility for your target audience.

SEO is a long-term strategy, and while some improvements may be noticeable within a few months, it typically takes around 4 to 6 months to see significant results. We focus on sustainable, lasting growth rather than quick fixes.

Our SEO services cover on-page optimisation, keyword research, technical SEO, content strategy, link building, and analytics. We create a tailored SEO plan to address your unique needs and improve your search engine rankings.

Yes, we conduct detailed keyword research to identify relevant, high-value keywords that align with your business goals. We then optimise your site’s content and structure to help you rank for these targeted terms.

We maintain your brand’s voice and messaging throughout the optimisation process, ensuring that all content and strategies reflect your brand identity while also meeting SEO requirements.

Yes, by improving your website’s visibility on search engines, you can drive more qualified traffic, which leads to higher conversion potential. We optimise for keywords and search intent that are more likely to attract customers interested in your products or services.

We use key metrics such as organic traffic, keyword rankings, conversion rates, and engagement to assess the effectiveness of an SEO campaign. Regular reports keep you informed on progress and areas for ongoing improvement.

Yes, we offer local SEO to help businesses target customers within their geographic area. This includes optimising for local keywords, managing Google My Business profiles, and building local citations to boost visibility in local search results.

Content is essential for SEO success. We develop a content strategy that includes optimised blog posts, landing pages, and website copy, ensuring content is relevant, engaging, and valuable to both users and search engines.

We stay updated on industry trends and algorithm changes by closely following SEO news and updates. Our team regularly adjusts strategies to align with best practices, ensuring your website remains optimised and competitive in search results.

We offer a range of marketing services, including digital marketing, social media management, content creation, email marketing, and paid advertising campaigns, all designed to enhance your brand visibility and drive targeted engagement.

We work closely with you to understand your brand’s values, goals, and audience, crafting a tailored PR strategy that includes media outreach, press releases, event promotion, and reputation management to build strong, positive brand awareness.

Our social media approach focuses on creating engaging, brand-aligned content that resonates with your audience. We handle everything from content planning and creation to posting, community management, and performance tracking to boost engagement and reach.

Yes, we offer paid social advertising to help you reach a wider audience with targeted ads. We handle ad creation, audience targeting, campaign management, and reporting to optimise results and maximise return on investment.

We measure success by tracking key performance indicators (KPIs) such as engagement, reach, conversion rates, and return on investment (ROI). Detailed reports keep you updated on the campaign’s performance and areas for improvement.

Yes, we provide crisis communication services, including strategic messaging, media responses, and real-time updates. Our team helps manage public perception, maintain trust, and guide your brand through challenging situations.

Yes, we offer comprehensive email marketing services, from designing visually engaging templates to crafting targeted campaigns that nurture leads, engage customers, and drive conversions with measurable results.

We begin by defining your brand’s voice, tone, and key messages, then develop a communication strategy that consistently reinforces your values across all platforms, from social media and email to press and digital content.

We start with a clear understanding of your business objectives and tailor our strategies to support them. Every campaign and content piece is designed with these goals in mind, ensuring marketing efforts contribute directly to your success.